Hi, We are Graia.

We believe successful AI starts with understanding the human side of tech and by priortisiing the user perspective – we drive seamless GenAI adoption & exceptional conversational AI experiences to deliver your business growth.

The history of Graia

Let’s grow together

Companies with best-in-class AI implementation achieve higher revenue growth compared to their peers.

We are the Agentic CCaaS Platform that fits all your customer experience and automation needs - under one umbrella.

Comparatively, our platform includes the most diverse set of Contact Centre and GenAI tools in the market - under one singular and intuitive platform
Our unique mix of deep customer experience heritage end cutting edge GenAI brings:

Deep Understanding of Industry-Specific Challenges

Extensive enterprise-level CX Expertise (BPO)

Revolutionary Conversational AI / Gen AI Platform

Customer Experience Elevated to the Next Level

You implemented Graia. What happens next?

Productivity goes up

A unique blend of deep CX know-how and our advanced GenAI platform helps your contact center thrive without feeling generic.

CX Cost goes down

On average, most companies save 20%-30% on CX agent labour costs when engaging modern GenAI.

User experience feels smoother

While it might seem like users aren’t used to AI agents, recent (2024) studies show Advanced AI agent features are a leading driver (35%) of enhanced customer experience. It takes a little practice - and a good product, and you will have both.