Agentic AI
Traditional bots solve one task. Graia’s AI Employees work together, sharing context, passing tasks, and partnering with humans. This is your digital workforce. AI that collaborates, coordinates, and delivers real results.
Key capabilities
AI orchestration layer
Bridges workflows and generative agents. Unified, scalable, smart. Automates with flexibility and control.
Capability marketplace
One hub. Skills, APIs, templates, and policies. Everything your agents—and systems—need to act.
Human Interaction Hub
When people need to step in, they can. The Hub ensures seamless, auditable handoffs between AI and humans.
Designer studio
Drag. Drop. Done. Build agent skills and workflows without coding. Fast setup for business users and architects.
RAG (Retrieval-Augmented Generation)
Fast. Relevant. AI pulls accurate answers from knowledge sources instantly.
Agent Marketplace
100s of Pre-built agents designed to deploy out of the box for transformative experiences
Enterprise-ready controls
RBAC: Secure, role-based access across teams and tenants.
Unified Admin UI: One interface. Consistent setup. Easy collaboration.
Memory & Context: Persistent sessions allow smarter, long-term interactions.
Feedback Loop: Agents improve constantly, learning from users, analytics, and outcomes.
Long-Running Process Support: Manage workflows across sessions, teams, and systems.
Communication & CCaaS Layer: Smart routing for humans, AI, or both—across every channel.
Observability & Telemetry: Live visibility into every step. Optimize agents with real-time data.
Enterprise Integrations: Out-of-the-box connectors for Salesforce, SAP, Workday, Zendesk, and more. Plug in fast - legacy or modern.
Functional excellence across departments
Customer Support: Resolve 80% of common queries. Improve CSAT. Lower costs.
Sales: Auto-qualify leads. Sync CRMs. Boost speed and personalization.
HR: Automate recruiting, onboarding, and policy queries. Better experiences. Less manual work.
IT: Fix faster. AI handles diagnostics, resets, and escalations. Boost uptime.
Industry-Tuned Automation for Maximum Impact
Retail: Guide shoppers. Process returns. Trigger loyalty. Drive in-store and online sales.
E-commerce: Reduce cart drop. Push real-time updates. Personalize checkout.
Healthcare: Bookings, triage, forms—automated. More access, less admin.
Banking: Authenticate users. Explain products. Meet regulations—faster.
Telecom: From provisioning to billing—AI handles full journeys.
Travel & Hospitality: Modify bookings. Make suggestions. Offer always-on support.
