Boost efficiency. Elevate customer experience.
Our solutions use cutting-edge technology to strengthen contact center operations while integrating seamlessly into your existing communication ecosystem.
Wallboards that work where you do
Real-time and historical dashboards built for agents, managers, and wall displays—remote, hybrid, or on-site.
One easy-to-use application for All Display Types
Real-time customization
Filtering and Calculations
Integrated data sources
Visual performance representation
Threshold Monitoring and Alerts
Solving the Everyday
Here are some common concerns and issues with the day-to-day operations of a contact center and how Graia Wallboard can deliver the solution.
Need to monitor all channels in real time?
Get a unified view of voice, chat, and text to track response times and stay ahead of service levels.
Need real-time visibility into agent and manager status?
See team availability instantly to make smarter transfers and support timely coaching. Need to highlight critical issues without cluttering agent screens?
Need alerts that don’t interrupt work?
Compact dashboards stay out of the way but trigger alerts the moment action is needed.
Need filtered performance metrics by team or region?
Get clear KPI breakdowns aligned to your structure—designed and delivered by our performance experts.
Need to support team wellbeing and reduce the stress?
Add recognition, goals, and good news to every dashboard view.
Compliance recording
Capture every conversation. Stay in control.
Record everything in Microsoft Teams - from voice to video to chat - with full compliance and zero friction. Powered by Verint. Built for Microsoft environments. Designed to protect your business.
Why you’ll love it
Powered by Verint technology
Meetings, calls, screen sharing, chat—every channel is recorded and secured automatically.
Seamless Integration with Microsoft Ecosystem
Native integration with Azure, Office 365, and Teams. One system. Total visibility.
Transformative compliance solution
Built-in tools for secure recording, tagging, storing, and auditing. No gaps. No worries.
Solving the Everyday
Here are some common concerns and issues with the day-to-day operations of a contact center and how Graia Wallboard can deliver the solution.
Need to ensure compliance at any moment?
Real-time dashboards and full audit trails are ready when you need them.
Worried about risk from Microsoft Teams usage?
Categorize, monitor, and flag anomalies before they become issues.
Concerned about regulatory fines?
Get alerts early. Resolve issues fast. Prevent penalties before they happen.
Need to ensure compliance at any moment?
Real-time dashboards and full audit trails are ready when you need them.
Concerned about regulatory fines?
Get alerts early. Resolve issues fast. Prevent penalties before they happen.
Supported Platforms
