Agentic Experience for Employees
Make Every Employee Superhuman.
Reclaim the hours lost to busywork and invest them in work that matters.
A self-optimising operation.
Faster, smarter, and seamlessly connected — powered by Agentic AI.
Operations are fragmented
Most organisations run on slow, manual, disconnected workflows that hold teams back.
Intelligence at the core.
Graia’s Agentic AI adds real-time understanding and orchestration to your operational layer.
The Intelligence Powered by Agentic AI.
Graia doesn’t just process tasks—it interprets tone, intent, and frustration to guide better outcomes.
Faster, kinder resolutions.
Your team gets AI support that enhances judgment, reduces friction, and personalises every interaction.
Employee Experience Is Being Rewritten
68%
of employees say repetitive tasks are the biggest barrier to productivity.
74%
of organisations plan to increase AI assistance tools to support daily work.
62%
of companies expect AI to reduce employee burnout within two years.
41%
of teams say AI assistants already improve speed and work quality.
*Gartner 2024–2025
The Agentic Toolkit: Where Empathy Meets Automation.
Graia’s Agentic Experience for Service brings together understanding, speed, and control — blending human empathy with AI precision across every channel.
Meeting Assist
Knowledge Engine
Workflow Automation
Communication Copilot
Insight Coach
Meeting Assist
No more missed details or follow-ups.
Captures notes, actions, and decisions in real time.
Knowledge Engine
Instant access to context-aware information.
Searches across chat, docs, and systems to find verified answers.
Workflow Automation
Reclaims hours for creative, high-impact work.
Handles scheduling, reporting, and routine approvals.
Communication Copilot
Clearer, faster communication at scale.
Drafts emails, messages, and reports with tone awareness.
Insight Coach
Smarter habits, better balance, continuous growth.
Monitors productivity signals and suggests improvements.
Empowering Every Role Across the Organisation.
Graia connects seamlessly to your existing CCaaS, CRM, and knowledge systems — adding intelligence and empathy without replacing your stack.
Smarter Work. Happier Teams. Real Results.
35%
boost in engagement and employee satisfaction
3×
faster task completion across routine workflows
25%
time saved on admin and coordination
900+
fewer meetings through automatic summarisation and alignment
HelloFresh uses Graia to power real-time translations and summarization across its service hubs – doubling agent capacity while maintaining CSAT above 95 %.
real-time translations and summarization
“People have seen how improved our model is at code understanding, iterative debugging, and working with visual inputs and tools thanks in no small part to ipsum.”
60%+
Call Containment
30+
NPSBoost
Senior Leader Vodafone Europe
Service That Thinks,
Learns, and Cares
Graia’s Agentic AI turns every interaction into intelligence.It learns from each conversation, updates knowledge automatically, and coaches your team in real time — helping you build a self-improving service operation.
