Unify Experience. Empower People. Drive Growth.
Graia Agentic Omni-Channel is the only platform that combines all-in-one contact center functionality with a deeply empathetic AI. We empower your human team and intelligent AI to deliver authentic, elevated experiences that effortlessly scale across voice, chat, email, and social media channels.
Trusted by the World's Most Demanding Brands
Empower the Human, Elevate the Experience.
Traditional platforms force you to choose between robotic efficiency and human empathy. Graia transforms this by using Agentic AI at the core of your CCaaS platform, ensuring service is always personal, proactive, and on-brand.
Omnichannel Excellence:
Unify every channel, from voice to social media and email, into one seamless, frictionless experience. Customers effortlessly switch channels without losing context.
AI-Powered Personalisation
Our platform understands each customer's history, language, and emotional state to deliver service that feels truly personal. This is crucial for driving brand loyalty.
Action-Oriented Bots (24/7)
Deploy intelligent Voice and Chat Bots that perform real tasks and automate routine customer requests. This provides high first-contact resolution 24/7.
Eliminate Friction. Boost Productivity.
Your agents are the core of your brand, but traditional platforms leave them overwhelmed and handling multiple systems. Graia unifies all channels, data, and AI assistance under a single, intuitive hub, empowering your team to focus on complex, empathetic problem-solving.
AI Agent Assist
A real-time AI-partner that provides instant answers, next-best-action recommendations, and task automation during live interactions. This significantly reduces agent stress.
AI Live Coaching
Serves as a real-time guide, continuously monitoring words, topics, and key checkpoints. It provides instant feedback and a live scorecard, automating oversight and allowing agents to focus on the customer.
AI Real-Time Translator
Delivers seamless, real-time translation across more than 100 languages and dialects. This removes the need for costly bilingual staffing and long language queues.
Engineered for Compliance, Built for Revenue.
As a single, unified solution built from specialized CX leaders, Graia provides the robust, enterprise-grade foundation your leadership team demands. We are built for scale, governance, and driving the top-line.
Operational Control
Gain complete visibility with real-time analytics and AI Quality Management (QM), helping supervisors gain oversight and take fast, informed action.
Unified Simplicity
End the complexity of fragmented systems. Manage your entire CX from a single, intuitive platform, using an easy visual configuration interface to design complex workflows.
Built-in Compliance
Designed for demanding industries, our platform ensures auditable records and 100% compliance with high-stakes processes with seamless scalability and resilience.
Revenue Growth
Transform your contact center from a cost center into a strategic asset. By delivering smarter, more empathetic experiences, you drive customer loyalty and directly impact your company's top-line growth
Ready to Elevate Your
Customer Experience?
To discover how Graia Agentic CCaaS can transform customer engagement and employee productivity, contact us today for a personalized consultation or demo.
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