Agentic Experience for Service
Make Every Employee Superhuman.
Reclaim the hours lost to busywork and invest them in work that matters.
Automate the routine.
Elevate the human.
Give customers what they’ve been missing: efficiency with empathy.
Automation lost its humanity.
Rigid systems created an Empathy Deficit—leaving customers unheard, frustrated, and ready to leave.
Graia changes everything.
We replace robotic workflows with AI that understands emotion, urgency, and real-world context.
The Intelligence Powered by Agentic AI.
Graia doesn’t just process tasks—it interprets tone, intent, and frustration to guide better outcomes.
Faster, kinder resolutions.
Your team gets AI support that enhances judgment, reduces friction, and personalises every interaction.
Customer Experience Is Changing Fast
71%
of service leaders say case volumes have risen year-on-year.
82%
plan to increase AI automation by 2026 to manage demand.
80%
of enterprises will deploy multilingual AI agents by 2027.
65%
of agents say AI assistants already improve their quality and speed.
*Gartner 2024–2025
The Agentic Toolkit: Where Empathy Meets Automation.
Graia’s Agentic Experience for Service brings together understanding, speed, and control — blending human empathy with AI precision across every channel.
Conversational AI
Live translation
agent assist
Quality & Coaching
Agentic CX
Empathy at Every Step
Conversational AI
Resolves customer requests instantly across every channel.
Autonomous AI agents handle conversations end to end across voice, chat, and email, answering questions, completing tasks, and resolving issues without delay.
Outcome: Faster resolutions, lower wait times, and reduced service load without adding headcount.
LIve translation
Support customers in any language, in real time.
Automatically translates conversations across voice, chat, and email, preserving meaning, intent, and context as interactions happen.
Outcome: True multilingual service without regional teams, delays, or language barriers.
agent assist
Human agents, supported instantly.
Provides real-time guidance, context, and recommendations during live interactions, helping agents respond accurately while staying focused on the customer.
Outcome: Higher first-contact resolution and more confident agents, without breaking conversation flow.
Quality & Coaching
Consistent service quality at scale.
Automatically analyses interactions to score quality, surface coaching moments, and highlight best practices , without manual reviews.
Outcome: Improved CSAT, faster agent ramp-up, and continuous performance improvement.
Agentic CX
One continuous experience across every channel.
Coordinates AI and human agents across voice, chat, email, and messaging, ensuring conversations persist without context loss as customers move between channels.
Outcome: Fewer repeat contacts, smoother journeys, and a truly joined-up customer experience.
Empathy at Every Step
Adaptive responses driven by sentiment and learning.
Analyses customer intent, emotion, and outcomes to personalise tone, language, and actions, improving how responses evolve over time.
Outcome: More natural interactions, higher trust, and experiences that feel considered, not scripted.
Empowering Every Role Across the Organisation.
Graia connects seamlessly to your existing CCaaS, CRM, and knowledge systems — adding intelligence and empathy without replacing your stack.
Smarter Work. Happier Teams. Real Results.
35%
boost in engagement and employee satisfaction
3×
faster task completion across routine workflows
25%
time saved on admin and coordination
900+
fewer meetings through automatic summarisation and alignment
HelloFresh uses Graia to power real-time translations and summarization across its service hubs – doubling agent capacity while maintaining CSAT above 95 %.
real-time translations and summarization
“People have seen how improved our model is at code understanding, iterative debugging, and working with visual inputs and tools thanks in no small part to ipsum.”
60%+
Call Containment
30+
NPSBoost
Senior Leader Vodafone Europe
Service That Thinks,
Learns, and Cares
Graia’s Agentic AI turns every interaction into intelligence.It learns from each conversation, updates knowledge automatically, and coaches your team in real time — helping you build a self-improving service operation.
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