Agentic Experience for Service
Make Every Employee Superhuman.
Reclaim the hours lost to busywork and invest them in work that matters.
Automate the routine.
Elevate the human.
Give customers what they’ve been missing: efficiency with empathy.
Automation lost its humanity.
Rigid systems created an Empathy Deficit—leaving customers unheard, frustrated, and ready to leave.
Graia changes everything.
We replace robotic workflows with AI that understands emotion, urgency, and real-world context.
The Intelligence Powered by Agentic AI.
Graia doesn’t just process tasks—it interprets tone, intent, and frustration to guide better outcomes.
Faster, kinder resolutions.
Your team gets AI support that enhances judgment, reduces friction, and personalises every interaction.
Customer Experience Is Changing Fast
71%
of service leaders say case volumes have risen year-on-year.
82%
plan to increase AI automation by 2026 to manage demand.
80%
of enterprises will deploy multilingual AI agents by 2027.
65%
of agents say AI assistants already improve their quality and speed.
*Gartner 2024–2025
The Agentic Toolkit: Where Empathy Meets Automation.
Graia’s Agentic Experience for Service brings together understanding, speed, and control — blending human empathy with AI precision across every channel.
Agent Assist
Instant Translation
Knowledge Retrieval
Automation & Summaries
Quality & Coaching
Proactive Insights
Agent Assist
Listens, transcribes, and suggests real-time replies during calls or chats.
Agents respond instantly with context and accuracy.
Instant Translation
True multilingual support without extra staffing
Translates customer and agent messages in real time across 100 + languages.
Knowledge Retrieval
Faster answers, fewer escalations.
Surfaces the right policy, article, or previous ticket instantly.
Automation & Summaries
Less admin, more availability.
Completes after-call wrap-up, CRM notes, and follow-ups automatically.
Quality & Coaching
Continuous improvement across the team.
Scores interactions, flags coaching moments, and builds learning packs.
Proactive Insights
Prevents repeat contacts and improves CX.
Detects trending issues and suggests workflow updates.
Empowering Every Role Across the Organisation.
Graia connects seamlessly to your existing CCaaS, CRM, and knowledge systems — adding intelligence and empathy without replacing your stack.
Smarter Work. Happier Teams. Real Results.
35%
boost in engagement and employee satisfaction
3×
faster task completion across routine workflows
25%
time saved on admin and coordination
900+
fewer meetings through automatic summarisation and alignment
HelloFresh uses Graia to power real-time translations and summarization across its service hubs – doubling agent capacity while maintaining CSAT above 95 %.
real-time translations and summarization
“People have seen how improved our model is at code understanding, iterative debugging, and working with visual inputs and tools thanks in no small part to ipsum.”
60%+
Call Containment
30+
NPSBoost
Senior Leader Vodafone Europe
Service That Thinks,
Learns, and Cares
Graia’s Agentic AI turns every interaction into intelligence.It learns from each conversation, updates knowledge automatically, and coaches your team in real time — helping you build a self-improving service operation.
