Agentic Experience for Process
Workflows That Run Themselves.
Find bottlenecks, resolve exceptions, and prevent problems before they happen. Automatically.
A self-optimising operation.
Faster, smarter, and seamlessly connected — powered by Agentic AI.
Operations are fragmented
Most organisations run on slow, manual, disconnected workflows that hold teams back.
Intelligence at the core.
Graia’s Agentic AI adds real-time understanding and orchestration to your operational layer.
The Intelligence Powered by Agentic AI.
Graia doesn’t just process tasks—it interprets tone, intent, and frustration to guide better outcomes.
Faster, kinder resolutions.
Your team gets AI support that enhances judgment, reduces friction, and personalises every interaction.
Operations Are Being Rebuilt
69%
of operations leaders say their workflows are too manual and error-prone.
78%
plan to increase AI-driven process automation to reduce bottlenecks.
72%
of enterprises will adopt hybrid AI + rules engines for mission-critical flows.
63%
say process exceptions are their biggest cause of delays and cost overruns.
*Gartner 2024–2025
Autonomous Process Orchestration, Built for Scale.
Graia’s Agentic Experience for Process orchestrates workflows end-to-end, detecting bottlenecks, resolving exceptions, and enforcing compliance across hybrid human and AI flows.
Signal Detection
Orchestration Engine
Process Automation
Exception Handling
Continuous Optimisation
Signal Detection
Spot issues before they disrupt operations.
Continuously monitors workflows, systems, and handoffs to detect anomalies, delays, and risk signals in real time, before they become problems.
Outcome: Fewer surprises, earlier intervention, and more predictable operations
Orchestration Engine
Coordinates work across people, systems, and AI.
Acts as the control layer that routes tasks, enforces rules, and sequences actions across hybrid human and AI workflows.
Outcome: Work moves forward smoothly, without manual coordination or brittle integrations.
Process Automation
Execute workflows autonomously at scale.
Automates repeatable steps across systems and teams, progressing work end to end while respecting governance and business logic.
Outcome: Faster cycle times, lower operational costs, and consistent execution.
Exception Handling
Resolve the unexpected without breaking the workflow.
Identifies exceptions, determines the right response, and escalates to humans only when needed, keeping processes running without disruption.
Outcome: Fewer stalled workflows, faster recovery, and higher operational resilience.
Continuous Optimisation
Processes that improve as they run.
Learns from outcomes, exceptions, and performance data to recommend improvements, refining workflows over time without manual redesign.
Outcome: Ongoing efficiency gains and processes that adapt as the business evolves.
Empowering Every Role Across the Organisation.
Graia connects seamlessly to your existing CCaaS, CRM, and knowledge systems — adding intelligence and empathy without replacing your stack.
Smarter Work. Happier Teams. Real Results.
35%
boost in engagement and employee satisfaction
3×
faster task completion across routine workflows
25%
time saved on admin and coordination
900+
fewer meetings through automatic summarisation and alignment
HelloFresh uses Graia to power real-time translations and summarization across its service hubs – doubling agent capacity while maintaining CSAT above 95 %.
real-time translations and
summarization
summarization
“People have seen how improved our model is at code understanding, iterative debugging, and working with visual inputs and tools thanks in no small part to ipsum.”
60%+
Call Containment
30+
NPSBoost
Senior Leader Vodafone Europe
Service That Thinks,
Learns, and Cares
Graia’s Agentic AI turns every interaction into intelligence.It learns from each conversation, updates knowledge automatically, and coaches your team in real time — helping you build a self-improving service operation.
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