Where AI Understands, Acts, and Learns - Safely.
Graia unifies customer, employee, and operational intelligence into one adaptive system.
Get a DemoAgentic AI
Your intelligent core. Understands tone, intent, and emotion in real time to guide every interaction.
Customer
Experience (CX)
Orchestrates seamless journeys across channels and teams—consistently, instantly, and at scale.
Insights
Every interaction becomes a learning loop. Continuously surfaces patterns that strengthen the next action.
Integrations
Connects with your systems to automate routine work safely, with full human oversight.
Governance
Governs every step with visibility, compliance, and trustworthy guardrails.
Design, Deploy, and Govern Your Digital Workforce.
Graia lets teams build agentic systems that combine automation, empathy, and accountability. Here’s what’s possible inside the platform:
Resolves customer requests instantly across every channel.
Autonomous AI agents handle conversations end to end across voice, chat, and email, answering questions, completing tasks, and resolving issues without delay.
Outcome: Faster resolutions, lower wait times, and reduced service load without adding headcount.
Support customers in any language, in real time.
Automatically translates conversations across voice, chat, and email, preserving meaning, intent, and context as interactions happen.
Outcome: True multilingual service without regional teams, delays, or language barriers.
Human agents, supported instantly.
Provides real-time guidance, context, and recommendations during live interactions, helping agents respond accurately while staying focused on the customer.
Outcome: Higher first-contact resolution and more confident agents, without breaking conversation flow.
Consistent service quality at scale.
Automatically analyses interactions to score quality, surface coaching moments, and highlight best practices , without manual reviews.
Outcome: Improved CSAT, faster agent ramp-up, and continuous performance improvement.
One continuous experience across every channel.
Coordinates AI and human agents across voice, chat, email, and messaging, ensuring conversations persist without context loss as customers move between channels.
Outcome: Fewer repeat contacts, smoother journeys, and a truly joined-up customer experience.
Adaptive responses driven by sentiment and learning.
Analyses customer intent, emotion, and outcomes to personalise tone, language, and actions, improving how responses evolve over time.
Outcome: More natural interactions, higher trust, and experiences that feel considered, not scripted.
Service That Thinks,
Learns, and Cares
Graia’s Agentic AI turns every interaction into intelligence.It learns from each conversation, updates knowledge automatically, and coaches your team in real time — helping you build a self-improving service operation.
