This video provides an overview of the Graia Agentic Xperience Platform and how it brings together AI technology and human empathy across customer experience operations.

It explores the challenges modern contact centres face — rising customer expectations for instant, 24/7 service, increasing compliance and data security demands, and agents overwhelmed by fragmented tools and workflows. The video shows how Graia addresses these challenges by unifying AI-driven automation, agent assistance, and process orchestration into a single, governed platform.

Viewers will see how Graia supports:

• Customers, through always-on, emotionally aware AI across voice, chat, email, and social channels
• Agents, with AI-powered productivity tools such as live assistance, translation, and coaching
• Managers, through simplified workflow management, compliance controls, and operational visibility

Grounded in over two decades of customer communication expertise, Graia demonstrates how Agentic Xperience enables faster resolution, greater efficiency, and more human-centred interactions — without adding complexity.

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