Juniper Research has recognised Graia as a Leading Challenger in its AI Agents for Customer Experience Platforms Competitor Leaderboard, positioning Graia among the leading vendors shaping the next phase of customer experience. Juniper highlights Graia’s Agentic CCaaS platform, prebuilt AI agent repository, CRM integrations, RAG knowledge base, Empathy Engine, and human-in-the-loop controls as key strengths. It also notes that Graia is well-positioned to help enterprises scale automation in 2026 through contextual, accurate, and compliant AI interactions.

Built from the ground up as an AI-native platform, Graia combines agentic AI, orchestration, empathy, and enterprise-grade control in a single environment. With support for over 100 languages, omnichannel capabilities across voice and digital, multi-agent orchestration, and integrations with platforms such as Salesforce, Dynamics, and ServiceNow, Graia is designed for organisations looking to move beyond isolated automation and deliver connected customer experiences at scale.