Agentic Bots for Banking.

Graia Bots for Banking offers a clear and practical look at how financial institutions can modernise customer service with secure, compliant and multilingual AI automation. Built on the Graia Agentic Xperience Platform, these intelligent banking bots support everyday customer journeys such as card queries, payments, account servicing, onboarding, lending and digital banking. They work across chat, email and voice, with seamless handover to human agents whenever needed.

The document explains how Graia’s low-code bot studio, visual workflow builder and enterprise-grade controls help banks design, test and deploy automated experiences with confidence. It highlights how bots provide grounded answers from approved knowledge, follow policy rules for actions, integrate securely with banking systems and deliver detailed reporting to improve performance.

For organisations looking to raise containment, reduce operating costs, improve CSAT or modernise legacy systems, this guide shows the practical impact of next-generation automation in banking environments.