Agentic CCaaS
Speed matters. So does being helpful, doesn't it? Whether it’s answering questions or solving problems, Graia Agentic CCaaS is built for it. It’s your automation partner for smarter customer journeys.
One app. All channels.
Voice, chat, email, social - unified in a single, easy view. With agents who switch smoothly between tasks. Who looks up history or pings a supervisor. It’s all real-time. Then productivity goes up. And so does consistency. Every customer gets the same great brand experience.
Today’s customers expect instant help, on their terms. Your teams need simple tools to deliver. With Graia, every interaction counts. You get clear reports on all conversations. Quality checks run automatically for both your people and your AI.
Supercharge Your CX with a Platform That:
Creates effortless self-service
24/7 automated support. Fast answers. Smoother journeys.
Empowers agents
Real-time AI assistance. Smarter replies. More personal service.
Improves the Full Journey
Automate across channels. Keep every touchpoint seamless and on-brand.
Delivers actionable insights
Smart reporting. Built-in quality control. Better and faster decision-making.
Ensures consistent, compliant cx
Stay on-brand. Follow the rules. Earn trust at every turn.
It’s more than automation. It’s a smarter, more connected customer experience.
Your New Central Hub for CX
One platform. Full control. A unified space for admins, supervisors, and power users to manage workflows, roles, AI agents, and integrations across voice, chat, email, and outbound channels.
Intelligent Routing
Route smarter. Segment and prioritize customers based on journey data. Match them with the right agents for faster resolutions.
Workfloow tooling
A visual, highly flexible Workflow Designer lets you create complete inbound and outbound flows. Design and manage every step of the customer journey in one place.
Empowered supervisors
Stay in control. Boost agent performance. Improve CX. Supervisors get real-time analytics, live monitoring, and AI-powered insights to take fast, informed action.
Case management
Track and resolve with ease. Go beyond chat-based tracking. Cases live independently from interactions, giving a complete view of each issue from start to resolution.
CRM Integrations
Stay connected. Graia integrates natively with Dynamics 365, Salesforce, and ServiceNow. Agents work within the CRM. Screen pops, auto-logs, real-time sync—no tab switching.
Custom reporting
Get clarity from data. With OData, generate deep historical reports. Spot trends. Make smart, data-driven decisions.
Voice campaigns
Outbound, optimized. Run Preview, Predictive, or Callback campaigns. Set unique queues and channels for each. Drive performance with less friction.
Conversational AI agents
Natural. Human-like. Everywhere your customers are—chat, email, and voice.
They respond with context. Take action. Solve common issues. Free your team to focus on what matters. Cut costs by 25–30%. Boost revenue by 30–40%.
Truly conversational intelligence
Forget rigid IVRs. No more canned answers. Our AI generates responses that fit the flow—authentic, on-brand, in the moment.
Comprehensive channel support
Chat & Email: Over 100 languages. Local nuance included.
Voice: Natural, spoken conversations. Global reach.
Adaptable knowledge base
Feed it your articles. Let AI use them to solve questions fast. It learns. It adapts.
Action-driven support
Not just answers - actions. AI agents connect to your systems. They fetch info. Process requests. Complete tasks.
Brand-aligned communication
Set tone, tasks, and rules - just like onboarding a new team member. Every interaction stays on-brand and compliant.
Multi-agent ecosystem
One agent doesn’t fit all. Create specialized bots for each domain. Route customers between them smoothly. Each issue lands with the right expert.
Empower your agents. Elevate every customer interaction.
Faster resolutions, happier customers
Cut handle times. Give agents smart prompts, checklists, and live guidance. They solve issues faster, with confidence.
Smarter Conversations, More Value
Spot upsell moments. Surface insights in context. Help agents sell naturally and improve outcomes.
More human, more personalized
Free agents to focus on people. Listening, caring, responding—made easy. Real personalization, without the effort.
Quick start, rapid confidence
New agents get up to speed fast. An intuitive workspace shortens training time and boosts early performance.
Stronger compliance, sharper oversight
Managers see what matters—live. Monitor performance, track trends, and coach smarter to stay on track and in line.
Chat-based assistance
Real-time support. Integrated chat UI. Guidance that’s always there, right where agents work.
Live Coaching for Agents
Smart prompts during conversations. Stay on-brand. Stay compliant. Deliver top-quality service, every time.
Agent assist: next best action
Every message triggers a fresh suggestion. AI recommends the best reply—fast, relevant, and contextual.
Writing tools
Professional tone. Clear messages. AI helps agents communicate with polish and precision.
Automated wrap-up & notes
No more manual summaries. AI generates structured notes and auto-suggests wrap codes to save time.
AI-Powered Translation
Real-Time Chat: Instant language translation for seamless communication across regions.
Live Voice Translation: On-call AI translation—no bilingual agents required. Works for inbound and outbound.
Conversation summaries
New conversation? No problem. AI gives agents a quick recap of the customer’s history—instantly.
Integrations
Graia CCaaS is Microsoft-certified. It turns your MS Teams into a full-featured contact center. All AI features are cloud-agnostic and flexible. They work with your current tech—on-prem or cloud.
