About this Solution Guide

WhatsApp is now the world’s most preferred customer support channel — yet most organisations still aren’t using it effectively.

This short guide shows how Graia adds WhatsApp as a fully AI-powered service channel, combining automation, empathy, and seamless handoffs to boost CX while reducing operational effort.

Inside, you’ll discover:

• How WhatsApp improves speed and customer satisfaction
• Where Agentic AI can deflect routine inquiries
• How agents and AI collaborate for faster resolutions
• Integration options with your existing CRM and workflows

Download to see how WhatsApp + Agentic AI can transform your customer experience.